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FAQs

How do I know my order is confirmed?

You'll receive an order confirmation email as soon as your payment is placed, and again once it's fully confirmed. You can also look up your order anytime on our Track Order page.

How can I pay?

We accept major credit/debit cards, PayPal, Cash App, and Zelle. Every option available for your order is shown at checkout.

Is it safe to buy online with you?

Yes — our checkout is encrypted end to end, and card details are handled entirely by PCI-DSS-compliant payment processors. See our Security Policy for details.

What are shipping costs and timeframes?

A flat shipping fee applies, waived once your order reaches the free-shipping threshold shown at checkout. See our Shipping page for full details.

What is your returns process?

We offer a 30-day return or exchange window from delivery, for unworn items in original packaging. See our Return Policy for the full process.

How do I care for my items?

Care guidance varies by product. Please review the product details and any included instructions before use; our support team can help with product-specific questions.

Do you offer a warranty?

Eligible LoomGate items are covered by our 2-year warranty against manufacturing defects under normal use. See our Return Policy for details.